How do I cascade updates from a Parent Ticket to a Child Ticket?

Body

  1. From your Parent ticket, select the Actions button
  2. Select Update

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  1. Check the Cascade box
  2. Select the Cascade Notification drop-down menu

Uploaded Image (Thumbnail)

  1. Check the Requestors box

Uploaded Image (Thumbnail)

  1. Complete the ticket update as normal

 

Details

Details

Article ID: 163826
Created
Thu 9/5/24 4:41 PM
Modified
Thu 9/5/24 4:57 PM