How do I cascade updates from a Parent Ticket to a Child Ticket?

  1. From your Parent ticket, select the Actions button
  2. Select Update

Uploaded Image (Thumbnail)

  1. Check the Cascade box
  2. Select the Cascade Notification drop-down menu

Uploaded Image (Thumbnail)

  1. Check the Requestors box

Uploaded Image (Thumbnail)

  1. Complete the ticket update as normal

 

Print Article