When should I use the Service Request form?
- CommGen Template Updates
- External Org ID Requests
- Service Indicator setup/changes
- Tuition Rollover Requests
- General Setup/Services CTS completes for campuses
- Duplicate ID Corrections
- New Development Requests (such as creation of a new report/query/process)
- Note: With any development request; additional approvals (such as User Groups) may be needed before work can begin
For a Service Request, click the Request Service button on this page; complete the form fields as directed.
Additional Service Requests:
- Academic Structure Request
- Requests for changes to academic programs, plans, sub-plans, academic orgs, prefixes, and grading scheme changes
- Accounts & Passwords
- Account access requests for Housing, T2, MoveIT, IdM, PeopleSoft, Query Manager
- Ad Astra Building & Facility Request/Batch Import
- Requests for: Buildings/Facilities and Batch Imports
- Ancillary Systems Requests
- THD/Housing, Maxient, FAMIS, T2/Parking
- GT eForms Service Request
- Electronic form solution for Peoplesoft application
When should I use the Incident Request form?
Examples include (not limited to):
- A Report or Process is not working or missing data
- A Tuition Calculation error
- An Admissions Application did not load correctly
- An Academic Requirements Report (ARR) is not displaying correctly
- An ISIR is not loading correctly
- Login issues with an application
For a Incident Request, use the "Something is Broken" button found on the home page of the CTS Client Portal; complete the form fields as directed.